Legal

Terms & Conditions

Last updated: 20 July 2026

These terms apply whenever you use this website to build and download a CV. By using the site and completing a payment, you agree to them. If anything here is unclear, contact us at support@roxeni.co.za before you pay.

1. What the service is

Roxeni lets you answer a set of questions, optionally upload a photo, and generate a formatted CV as a downloadable PDF. The current price is R10 per download, charged in South African Rand. We may change this price at any time; the price shown to you at checkout is the price you pay.

2. Your content

You're responsible for the accuracy of the information you enter — your work history, qualifications, contact details, and any photo you upload. You confirm that any photo you upload is of yourself (or that you otherwise have the right to use it), and that the information you provide doesn't infringe anyone else's rights or contain false claims. You keep ownership of your CV content; we don't claim any rights over it.

3. No guarantee of outcomes

We help you produce a well-formatted CV using current, generally accepted CV conventions. We don't guarantee interviews, job offers, or any particular outcome from using it — hiring decisions are made by employers, not by us.

4. Payments

Payments are processed by PayFast, a third-party payment provider. We don't see or store your card or bank details — that happens entirely on PayFast's platform, under PayFast's own terms. A charge only appears on your account once PayFast confirms the payment succeeded.

5. Your information & privacy

The details you enter (name, contact details, work history, education, photo) are used only to generate your PDF. They're held in your own browser during the session and sent to our server only at the moment your PDF is created — we don't keep a permanent copy of your CV content or photo on our servers after your PDF has been generated. Payment confirmation records are kept only briefly (currently up to one hour) to verify your payment before release of the download, then discarded.

This processing is subject to South Africa's Protection of Personal Information Act (POPIA). If you have questions about your information, contact support@roxeni.co.za.

6. Liability

The service is provided "as is." To the extent permitted by law, we aren't liable for indirect or consequential loss arising from your use of the site or the CV you generate, including decisions made by employers based on it.

7. Changes to these terms

We may update these terms from time to time. The version shown on this page at the time you pay is the version that applies to that transaction.

8. Governing law

These terms are governed by the laws of the Republic of South Africa.

Refund & Cancellation Policy

Before you pay

Building and previewing your CV is completely free. You can leave, come back, and edit your answers as many times as you like at no charge — nothing is charged until you complete payment on the "Pay R10 & download" step. If you start a payment and change your mind before confirming it on PayFast, simply cancel there — you won't be charged.

After you pay

Because your CV is generated and made available for download immediately after payment is confirmed, this is treated as a digital product delivered on request — in line with South Africa's Electronic Communications and Transactions Act, the standard 7-day "cooling-off" right for online purchases does not apply once a digital product has been delivered to you. In practice, this means: once your PDF has downloaded successfully, the sale is final and we don't offer refunds for change of mind (for example, deciding you preferred a different answer after the fact — you're welcome to build a new CV and pay again for an updated version).

When we will refund you

In any of these cases, contact support@roxeni.co.za within 7 days of the payment, with the date/time of payment and, if you have it, your PayFast payment reference. We'll investigate and, where the fault is confirmed on our side, refund the R10 to your original payment method via PayFast, typically within 5–10 business days.

How to request a refund

Email support@roxeni.co.za with "Refund request" in the subject line, your payment reference, and a short description of what happened. We aim to respond within 2 business days.